Customer Centered

Our first priority is the success and satisfaction of our customers.

Employee Dedicated

We reward, develop, and retain the best employees in order to better serve our customers.

Security Focused

We utilize industry leading employee screening and security check processes.

Budget Conscious

We strive to provide our janitorial customers with the best value.

  First Solution is a trusted cleaning company dedicated to serving the Baton Rouge area 

Our mission is to become the most trusted name for high quality cleaning services, specializing in environmentally friendly cleaning practices. Providing jobs and empowering employees is what helps make our employees proud to work for us and in turn, be able to provide you with the very best.

First Solution is a family owned and operated business. We are currently located in Baton Rouge Parish, LA and service all surrounding areas. Supporting First Solution helps support other local business such as our suppliers, clients, and local partners.

Our focus is customer satisfaction. We pride ourselves on our attention to detail, adhering to special requests, customizing any procedure. First Solution encourages comments and reviews to ensure the highest level of customer satisfaction. Here at First Solution we care about our community and the world we live in. Being environmentally conscious, only using locally supplied natural cleaning solutions, and 100 percent recyclable materials.

We urge you to support your community and a greener Earth by using First Solution 

1. Liability Policies

● First Solution and its employees agree to provide service stated in this contract in a reliable and trustworthy manner. In consideration of these services and as an express condition therefore, the client expressly waives any and all claims against First Solution or its employees, unless arising from gross negligence on part of First Solution

● Every effort is made to be as careful as possible with your items, however, accidents do happen. Notifications must be made within 24 hours of

 breakage or loss of any personal item.

Items which are antique, irreplaceable, hard to find, etc. are not covered by our policy. Please remove these items the day of your cleaning.

● First Solution does not use ladders or move items more than 40 pounds to protect us and are employees from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.

● First Solution does not use bleach. If client request to use bleach First Solution is not responsible for any damage it may cause.

● First Solution is not responsible for any damage incurred by the improper installation of any object. All surfaces are assumed sealed. If you know any surface not sealed, you must notify us so that we

may clean properly

2. Business Policies

● First Solution staff does not clean animal cages or litter boxes, animal droppings, human feces & urine(aside from typical restroom maintenance), vomit, soiled clothing or other similar biohazard.

• As First Solution may be in buildings after regular business hours, all new employees will be required to go through criminal background checks. All employees will go through training to learn the appropriate procedures in leaving buildings, i.e. locking doors, turning off lights, etc. A checklist will be provided to assure that each building is left in the appropriate manner. Each employee will have access to keys for a customer’s location. Each employee will be required to sign a form detailing each key in his/her possession.

● First Solution prefers that alarms are kept off for the day of the cleaning. If it must be on and the alarm is triggered then First Solution is not responsible for any fee associated with the alarm.

● First Solution agrees to keep keys and other client information secure and conditional. Locksmith are paid only if our company misplaces the keys.

● Cleaning rates are subject to change as the conditions of our service changes. Additional services need to be requested in advance so we can schedule the additional time, staff, and supplies that are needed.

● A checklist will be left with client to show exactly what we did in each room to avoid confusion.

● If you would like to hire a present or past First Solution staff member for any cleaning services outside of your agreement with First Solution, our referral fee is $2,500. All employees or IC’s of First Solution are under a non-compete contract for a period of one year.

3. Cancellation Policy

● Cancellation must be received 2 days prior to scheduled service or full cleaning fees will be applied. This includes instances where we cannot access your facility, or an employee feels their safety is at risk due to aggressive pet or actions by any individuals on the premise.

● First Solution reserves all rights to deny service because of safety concerns, financial concerns or inappropriate or uncomfortable situations.

● Cancellation without notice of 60 days, a fee of 33.3% of the remainder of the contract will be applied.  fee is non-negotiable.

4. Business Hours/Holiday/Weather

● First Solution reserves the right to cancel scheduled cleaning due inclement weather.

● We don’t do cleaning on holidays if your scheduled cleaning falls on a holiday

First Solution will contact you to reschedule.

5.Bad check policy

•  A $50 dollar fee is assessed on all returned checks. All fees are due promptly and are due by cash or money order.

6. Payment arrangement

• Payment is required prior to services being rendered unless a 30 day term

has been approved in advance. A $40 non-payment fee will be applied if payment is not received on scheduled day.

• There will be a 12.5% finance fee for payments later than 30 days and accrue monthly. We have the right to cancel services until payment is made

7. Guarantee Policy

• First Solution wants you to be complete satisfied every time. If within 24 hours you are not satisfied First Solution will come back to your facility and clean said items or areas at no additional charge.

TRUST FIRST SOLUTION TO GET THE JOB DONE

Serving customers with care, urgency, and diligence brings about the best service results. We empower our select cleaning team to provide a custom, security-focused, environmentally friendly, and budget-conscious cleaning service that they’re proud to deliver!

SUPERIOR SAFETY

First Solution takes the “safety first” mantra to heart. We know that a clean facility is a safer and more efficient facility. We partner with you to make your workplace the cleanest, safest, and most productive environment it can possibly be

OUR TEAM

Through our “Plus One Employer” program, we provide pay, benefits, and recognition that are unheard of in our industry. We only hire the best and then provide them with training, uniforms, supervision, constant feedback, and, most of all, care and respect.

SECURE SERVICE

Do you know who’s in your building at night? Rest assured, we do! We’re fully insured, licensed, and bonded, and all staff go through a “1000-point” screening, including a BSCAI background check, drug testing, social security verification, training, and supervision.

GREEN CLEANING

We are a Green Seal-42 certified company. Whether it’s using microfiber technology, low-moisture systems, or low-decibel vacuums, we work to minimize waste, lower our carbon footprint, and look out for the health of our clients’ staff and our janitors.

CLIENT CONNECT

Client Connect is a convenient, proprietary client web portal. Once you sign into the secured site, you can view your contract, update work schedules, and review contact information, photos, and bios of your dedicated First solution team.